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Traditional Kerala Ayurveda · Licensed manufacturer · Shipping across India
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Grievance Redressal

Effective date: [CLIENT/LEGAL REVIEW: effective date]. [CLIENT/LEGAL REVIEW: the client’s lawyer confirms this page against the Consumer Protection (E-Commerce) Rules 2020 before launch]

Our grievance officer

[CLIENT/LEGAL REVIEW: Grievance officer name (Settings → Sree Muruka)], [CLIENT/LEGAL REVIEW: Grievance officer designation (Settings → Sree Muruka)]
Email: [CLIENT/LEGAL REVIEW: Grievance officer email (Settings → Sree Muruka)]
Phone: [CLIENT/LEGAL REVIEW: Grievance officer phone (Settings → Sree Muruka)]
Post: Sree Muruka Pharmaceuticals, Mangalapuram, Thonnakkal P.O., Trivandrum, Kerala

How to raise a grievance

Write to the grievance officer by email or post, or call. Include your name, phone number, your order number if you have one (it starts “SMP-“), and what went wrong. A complaint about your personal data is raised the same way and answered within 90 days, as our Privacy Policy commits.

What happens next

  • We acknowledge your complaint within 48 hours of receiving it.
  • We resolve it within one month of receiving it, and tell you what we decided and why.

If you are not satisfied

You may contact the National Consumer Helpline or approach the consumer commission under the Consumer Protection Act 2019. [CLIENT/LEGAL REVIEW: the remedy — the National Consumer Helpline and the consumer commission — is not stated in the spec; the client’s lawyer confirms it, with the helpline number and address to print]